Why You Should Choose Transcription Services with Customized Support

Transcriptions will always be a helpful asset for any market researcher doing research for an organization or company. By having transcriptions on hand, they’ll have the data they gathered in written form, allowing researchers and their clients to refer back to it when needed. Additionally, they can also help ease the work of creating business reports. However, creating transcriptions can be time-consuming and as such, it’s highly encouraged that the work of transcribing audio files is left to an audio transcription service.

When looking for a transcription service that can assist you, you need to consider various factors before hiring them. These include their work quality, rates and turnaround times, and even their security and data protection measures. But while these are all essential characteristics to look into, there is another often overlooked factor that customers should look for in a transcription service: customized support.

Here are the reasons why you should always choose an audio transcription service that offers personalized customer service.

You’ll Be More Satisfied with the Service

Nowadays, more and more businesses are making an effort to improve the way they provide support to their customers. Customized or personalized support is one of the methods they use to do so. This is because, according to a study by McKinsey, 71% of consumers expect companies to deliver personalized interactions with 76% becoming frustrated when customer support isn’t personalized, emphasizing the importance of personalized customer service for any business.

One of the reasons why you should always opt for transcription services that offer customized support is that it’s more likely that you’ll be satisfied with your service provider. With customized support, you can communicate better with the person handling your transcriptions. This lets you specify your needs much better or even voice your concerns faster. 

As a result of the communication brought by customized support, the transcript produced by your chosen transcription provider can quickly satisfy your project’s needs.

Forms a Better Connection with Your Transcription Provider

Another reason you should choose a service with customized support if you need audio transcriptions is that it allows you to form better connections with your transcription company. With a personalized customer experience, you’re essentially letting the service get to know you and your needs on a deeper level. Additionally, customized support allows you to foster trust and build rapport with your transcriptionist.

Through the connection created by customized support, your experience with your transcription service can be elevated. Additionally, your transcription project will run smoother since they understand your needs even better.

The Service Will Be More Flexible

Whenever you order market research transcriptions for a new project, you may need a new format or faster turnaround times for the transcription. Apart from that, you might also have a different audio or video format for your recordings when you need a new transcription project done. This is where personalized customer service can be helpful.

When you turn to a transcription company with customized support, you can communicate these needs better and they’ll accommodate your requests to the best of their abilities. This flexibility allows your transcription project to run smoothly and without any delays.

You Can Have Better Collaboration for Your Transcription Project

The final reason to turn to a transcription company that has customized support is because it allows you to collaborate with them better for your transcription project. While you can trust your transcriptionist with your projects, there are instances when you need to keep a closer eye on the process. With personalized customer service interaction, you can better liaise with the service’s personnel. This allows you to seize better control of your project as you work alongside their transcriptionists.

Transcriptions are valuable tools for market research efforts. However, they can be time-consuming to create on your own. With that in mind, it’s highly recommended that you turn to transcription services that can do the job with accuracy and precision. If you’re looking for a service that can assist in creating high-quality transcripts while offering personalized customer service channels, don’t hesitate to turn to TranscriptionWing.

TranscriptionWing are industry experts in delivering quality human transcriptions. With 25 years of experience in the business, you can rely on us for accurate transcripts at affordable rates and flexible turnaround times. Get started today and order your transcripts from TranscriptionWing to ensure you meet project deadlines.