Frequently Asked Questions

Yes, we have a large number of transcribers and editors ready to tackle your project. We have seen projects that have 100+ hour long recordings down to simple 1 to 2 minutes dictations. If you have a large project, we do appreciate advance notice so we can better plan for your turnaround needs.

Name, email address, phone number (so we can contact you if we have any questions) and a valid credit card. We require all new accounts to have a credit card on file even if you prefer to receive a paper invoice. The credit card will never be charged unless you forget to pay your invoice or elect to be charged by credit card. Rest assured that we will not use your credit card unless you specify us to do so or as a last resort. This is simply a security measure and we thank you for complying.

We support virtually any industry and have transcribed very diverse file types including, but not limited to:

• Academic
• Business
• Conference Calls
• Dictation
• Dissertation
• Earnings Calls
• Financial Earnings Calls
• Focus Groups
• Group Discussions
• Interviews
• Insurance Investigative
• Lectures
• Legal
• Market Research
• Media
• Meetings
• Podcast Transcriptions
• Seminars
• Sermons
• Technical
• Text-to-text Transcription
• Television / Entertainment
• Verbatim
• Voicemail
• Webinars
• Web Conferences

We do translate recordings! Spanish translation is the most common request. Visit our Rates page for details on pricing. If you are looking for another language (Italian, French, Mandarin, Japanese, Polish, Portuguese, German, etc.) please contact us for a custom quote!

We do translate recordings! Spanish translation is the most common request. Visit our Rates page for details on pricing. If you are looking for another language (Italian, French, Mandarin, Japanese, Polish, Portuguese, German, etc.) please contact us for a custom quote!

Transcripts are automatically archived and removed from your account after a one year period. Should you need a copy after that time has passed, please contact us.

Absolutely! Just give us a call and walk us through the template and we’ll make sure it’s completed to your specifications. We even have clients using special software that helps them analyze and derive answers and statistics from their transcripts. A very specific format is required, but it yields our client amazing results, so we are happy to oblige!

We store all digital recordings for 6-months. After 6-months, they go into archive. We can pull audio files back from archive up to one-year from their arrival. There is a small fee for pulling a recording from our archives so if you think you may need a digital copy of your audio files, please download the audio to your computer before the 6-weeks runs up! Don’t worry, there is never a charge for downloading your recordings.

Our audio transcription rates are very competitive and predictable. We charge by the recorded minute. Meaning, we only charge for the exact minutes in the audio file. For example if you have a file that is 33-minutes, you are only charged for 33-minutes of work. Check out our handy pricing calculator or read more on our Transcription Rates page.

No monthly fees and no minimum purchase required. You only pay for the service you receive.

Most of our customers are billed on the first week of the succeeding month the service was used. However, some customers, such as Universities, need to pre-pay while some firms, such as Marketing Researchers, needs to be invoiced immediately, We are happy to accommodate your need, just let us know!

We have one of the easiest uploading tools around. Simply upload them directly to your online Civicom account. With two clicks your audio files are uploaded to an online account and automatically placed into our transcription queue. Check it out in our features section.

Absolutely! It is helpful if you send us an email or give us a call so we can keep an eye out for your package.

This is a great question and I’m glad you asked! Our transcripts can only be as good as the audio you provide so here are a few simple steps to ensure the audio file is clear:

• Ensure you are recording in a quiet location.
• On-location meetings often have the most background noise (i.e. in a laboratory, on the street or in a store, at a construction site, etc.). If you        must record on-location vs. in a quiet room, it is best that each speaker have his/her own microphone.
• If you choose our KnowWho™ option, have them introduce themselves by name and state their name before speaking as often as possible.
• Test the audio quality before your meeting/session begins. Do so by asking each person to say their name and then play back the recording. This will enable you to tell who needs to move closer to the microphone to ensure everyone’s comments are captured clearly.
• Need help tips? Give us a call (+1-203-413-2414) our toll free (888-223-9488) and we’ll help brainstorm ways to make your recording a success!

We deliver files in as short as 4-hours, or you can select 9AM, 1, 2 or 5 business days! Select the turnaround time that works best for your deadline and budget. With our competitive rates and timely transcription service you can’t go wrong.

Absolutely! We can deliver documents back in as little as 4-hours! As long as the audio is received by 2 PM ET on a business day and is of adequate quality.

Poor audio quality, heavy accents or translation projects may require extra time. If we feel your files may take longer than the turnaround time you selected, an experienced transcription specialist will get in touch with you to discuss the challenges and will determine a more precise timeline that works for you.

Completed transcripts are emailed to the email address linked to your TranscriptionWing™ account. The transcripts will also be placed in your secure online account. Check out the features pages for more information.

In our standard transcription format, we identify speakers by gender (Male/Female) or by their role type (Moderator/Respondent). Some of our customers want to identify who, specifically, is speaking at every given moment. When this is needed, they select the “KnowWho™” option. KnowWho™ enables you to know who is speaking. We will identify each speaker by the name/title/designation you request. Identifying specific speakers requires a lot of extra time on the part of the transcriber and editor as often times voices sound like one another.

These hyperlinks are embedded as part of the standard feature that we offer to all our transcription customers to make it easy for them to distinguish unintelligible parts in their transcripts. We call it ListenLink™. Just click on the embedded links and it will take you to the specific part of the audio that is incomprehensible to our transcribers.

That’s because it is FREE and a standard feature. I’m glad you like it as much as we do!

It is FREE — part of our standard service offering — enjoy!

You can opt out of the ListenLink™ feature by contacting us or by simply putting it in the notes section when you upload your recordings.

There is no need to install anything aside from the Adobe Flash Player for your internet browser.

ListenLink™ is only compatible with certain audio types, but we convert all audio files we receive to an MP3 format to ensure the ListenLink™ feature can be used on nearly any audio file you upload.

Like the recordings you upload into your online account, the links on your transcripts will expire after 6 months, starting from when you upload the audio.

They will no longer work if you click on the links in your document. Please contact us if you would like to restore them to your account. There is a $30 charge for restoring old recordings.

Video caption enables the message of a video to be understood by a larger audience, including the deaf, the hard-of-hearing viewers, or those who speak other languages. Video caption does not only convey the spoken content of the video, but also any sound that’s not visually apparent but is integral to the video’s plot.

Transcripts are not synchronized with the video. Video captions, on the other hand, are time-coded so that it can be read while watching the video. Transcripts are sufficient for audio-only content, but video captions are required when there’s a video component.

Video caption assumes that the viewer can understand the language used in the video, while subtitles assume that the viewer cannot understand the language. Video captions are meant to make the audio deaf-friendly since the viewer can read the audio content of the video while watching. On the other hand, subtitles are for translation of the content into a language that the viewer can understand.

To get an instant quote on a video captioning project, simply call us at 888-223-9488 or email us at ! Remember that video captioning presents significant benefits to your audience and may help each viewer to effectively understand your message. So whether your video has 5 multiples speakers with different accents or muffled speakers that are hard to decipher, our video captioning team will surely be happy to take care of your request. We can deliver your transcript with captions in 2 days in a guaranteed ready-for-production quality!